Tropicana Tours - Grand Cayman

	Welcome to the Groups Department of Tropicana Tours. Our Groups Manager, can be reached via email at groups@tropicana-tours.com or by using this online form. She would be please to provide you with information and pricing for your group event. Tropicana caters to groups of all sizes and can customize an itinerary to meet your individual needs and budget. A sampling of the events that we can arrange is included in the pages that follow. Click on a link below Optional Activities - Page 1 Optional Activities - Page 2 Optional Activities - Page 3 Group Dine-Arounds Group Transfers
SERVICES:	Professional destination management services Creative incentive programs Airport transfers and baggage handling Complete representation services with airport desk Island sightseeing tours and water sports activities Dine-A-Rounds and theme parties Multi-lingual personnel
EQUIPMENT:	30 Seater Coaches Mini Vans Bentley Luxury automobile Luggage Vans All coaches are air-conditioned and are equipped with radio/cassette, microphone PA system and two-way radios. We are able to increase our fleet by subcontracting, should the need arise.
PERSONNEL:	All drivers are experienced Tour Guides and are smartly uniformed. Our Groups Managers, Event Coordinators and Hotel Representatives are professionally trained and provide the highest standards of customer service excellence.
OFFICE HOURS:	Tropicana Tours main office is fully staffed during the hours of 8 am to 5 pm daily. The Group Manager can be reached via cellular phone at any time for the convenience of Meeting Planners.
DEPOSIT & PAYMENT SCHEDULE:	80% three weeks prior. Balance due upon commencement of program. All rates are net.
CANCELLATION POLICY:	Full refund 6 weeks prior to commencement. Two Thirds refund less than 6 weeks.
ARRIVAL PROCEDURES:	All clients must be advised to check in at the Tropicana Tours desk which is located immediately to the right as you exit Customs: a sign with your group name will be at our desk. From that point, we will assist your guests with their luggage and directions to the appropriate bus. A luggage truck will be used for larger groups on individual flights: only your group’s bags will be on the truck. It is prohibited for us to meet you in the Customs area, therefore all VIPs and regular arrivals must be met outside Customs at our desk. Roundtrip Airport Transfers To Seven Mile Beach (Treasure Island, Hyatt Regency, Marriott Beach Resort, Westin Casuarina) Private Luggage Truck (Required for Groups of 20 or more) “Red Cap” Service (porterage from inside terminal)
DEPARTURE PROCEDURES:	Airline & Civil Aviation regulations dictate our pick up times for transportation to the airport. Requests for changing times other than indicated on our departure notices cannot be accepted due to our pre-assigned pick up times & schedules. For smaller groups departing on certain flights, no advance bag pull will be done, as luggage will go on the bus with the client. For larger group departures, bags will be pulled in advance at a given time and transported to the airport where the guests will claim their bags from Tropicana Tours before checking in at the airline desk. Departure notices will be put under the guest’s doors, advising them of the necessary information. If the meeting planner wishes to distribute their own notices, the bag pull times and pick-up times must be coordinated with Tropicana Tours first.